Our frequently asked questions are here to assist you before travel

Our friendly reservations advisors are often asked a variety of questions from customers prior to travel...listed below are some of the most frequently asked questions.

1) What documentation do I need to travel and will I be sent tickets?

You can travel on your confirmation issued upon final balance payment. If your tour includes tickets i.e. event admissions they will be passed to you by your tour driver on the day of the event.

2) I’ve lost my holiday confirmation. How do I get a replacement?

Call one of our friendly travel advisors on 0115 9777 740 who will be happy to re-issue your documentation.

3) Will you send me a reminder of when my balance is due?

No. It is your responsibility to make sure your payment is made on time. Failing to do so may result in your booking being cancelled.

4) Who do I make my cheque payable to?

Please make cheques payable to ‘Skills Holidays’.

5) If I make changes to my holiday will I be charged?

Yes. We charge a £20 administration fee for any amendments made to your booking.

6) Is it compulsory to take travel insurance?

It is a condition of booking that you have valid travel insurance. If you do not currently have a travel insurance policy, we do offer fully comprehensive policies (including cancellation cover), for all of our UK, Ireland and Continental Tours, starting from only £12 per person.

7) Why do I have to pay a single supplement?

Many of the hotels we use charge a supplement for single rooms or double rooms used for sole occupancy. Unfortunately, this is standard practice within the hotel industry. We do offer a small amount of holidays which do not carry a single supplement charge; early booking is highly recommended.

8) Can I reserve a seat on the coach?

Yes. At the time of booking you will be advised on the availability of seating. You can pick your seat, which will be allocated to you throughout the duration of your holiday.* * Please note seat numbers do not apply on shuttle or feeder services.

9) How much luggage can I take?

One medium-sized suitcase per person (15kg). If you are travelling on a Continental tour we recommend that you bring an additional overnight bag with you. We do provide luggage labels so that your luggage can be quickly and clearly identified.

10) Am I able to bring my wheelchair or mobility scooter?

Due to limited space we can only permit two wheelchairs or one wheelchair and a lightweight (15kg or less) mobility scooter per coach. Collapsible walking frames are included in this limitation. You must reserve a space at the time of booking and this will be confirmed in correspondence. We reserve the right to not carry wheelchairs or mobility scooters that are not booked in advance.

11) Will there be a toilet on the coach and will there be comfort stops?

Most of our coaches have toilet facilities (please see trading charter policy for more details page 96 and 97 of the 2014 Superbrochure).

On most of our tours there will be a comfort stop dependent on the time and distance travelled. Every 2-3 hours; your tour driver will be able to offer assistance.

12) Can I be picked up from my home?

Yes. We offer a door to door taxi service which incurs a small additional cost. See page 6 of our 2014 superbrochure for more information.

13) Can I make requests to the hotel?

Yes. We will take any requests at the time of booking and pass these onto the accommodation providers who try their best to grant any special requests. Please note that special requests cannot be guaranteed. All dietary/special needs requirements must be specified at the time of booking so that the necessary arrangements can be made.

14) Do I need a passport?

A full British passport with 6 months validity from the departure date is required for Continental Europe. For holidays to Ireland, the Isle of Man or the Channel Islands, you are required to bring valid photo ID (such as a driver’s licence, passport or bus pass).