Our frequently asked questions are here to assist you before travel
Our friendly reservations advisors are often asked a variety of questions from customers prior to travel...listed below are some of the most frequently asked questions.
1) What documentation do I need to travel and will I be sent tickets?
You must have your booking reference. This appears on your booking confirmation. As part of our Go Green policy we do not require any hard-copy paperwork.
2) I’ve lost my holiday confirmation. How do I get a replacement?
Call one of our friendly travel advisors on 0115 9777 740 who will be happy to e-mail you a copy of your documentation.
3) Will you send me a reminder of when my balance is due?
The balance due date is stated upon your confirmation, and we ask you to settle the balance no later than this date. Failure to pay by this date may regrettably result in the cancellation of your holiday.
4) Who do I make my cheque payable to?
Please make cheques payable to ‘Skills Holidays’.
5) If I make changes to my holiday will I be charged?
Yes. We charge a minimum £20 administration fee for any amendments made to your booking. Substantial changes and changes made close to departure date may result in higher charges.
6) Is it compulsory to take travel insurance?
It is a condition of booking that you have valid travel insurance. If you do not currently have a travel insurance policy, we do offer fully comprehensive policies (including cancellation cover), for all of our UK, Ireland and Continental Tours, starting from only £12 per person charge.
7) Why do I have to pay a single supplement?
Many of the hotels we use charge a supplement for single rooms or double rooms used for sole occupancy. Unfortunately, this is standard practice within the hotel industry. We do offer a small amount of holidays which do not carry a single supplement charge; early booking is highly recommended.
8) Can I reserve a seat on the coach?
On holidays you will have pre-allocated seating on the main touring coach, which you retain for the duration of the tour. Premium seating at the front of the vehicle is available at a small supplement. We reserve the right to alter pre-booked seating in exceptional circumstances. Reserved seating does not apply to feeder vehicles or on day trips.
9) How much luggage can I take?
One medium-sized suitcase per person (15kg) hold luggage, plus a small personal item such as a handbag may be taken into the cabin. If you are travelling on a European tour we recommend that you bring an additional overnight bag with you. We do provide luggage labels so that your luggage can be quickly and clearly identified.
10) Am I able to bring my wheelchair or mobility scooter?
Due to limited space we can only permit two wheelchairs or one wheelchair and a lightweight (15kg or less) mobility scooter per coach. Collapsible walking frames are included in this limitation. You must reserve a space at the time of booking and this will be confirmed in correspondence. We reserve the right to not carry wheelchairs or mobility scooters that are not booked in advance. It is the bookers responsibility to advise us at the time of booking about any mobility issues.
11) Will there be a toilet on the coach and will there be comfort stops?
Most of our coaches have toilet facilities (please see trading charter policy for more details page 96 and 97 of the 2014 Superbrochure).
On most of our tours there will be a comfort stop dependent on the time and distance travelled. Every 2-3 hours; your tour driver will be able to offer assistance.
12) Can I be picked up from my home?
An increasing number of our Skills tours now include a door to door service and the majority of our Laver tours have door to door is standard. We can arrange a taxi for you to meet any of our tours at the applicable charge.
13) Can I make requests to the hotel?
If you have a special requirement that relates to your diet, medication or mobility that is essential, and may influence your ability to travel on any of our tours please tell us at the time of booking. We will contact the hotel and obtain confirmation that your needs will be met. If you wish to request a particuar room type but do not wish to pay to guarantee this, we will pass it to the hotel as an unguaranteed request if available.
14) Do I need a passport?
We require passport numbers and dates of birth of all travellers at the time of booking any of our European holidays. Passport requirements are subject change once the on-going Brexit situation has been resolved. Currently you need a valid EU passport to travel on one of our European tours, if your passport has less than 6 months validity from the end of the tour please contact our reservations team, and we will provide the correct information dependent on whcih country you are visiting.